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FAQs

 
 

Can I place my order via phone?

Not at this time. The best method to place your order is through our website. Feel free to call our customer service 626-209-6237.


Is customer service available to answer questions?

Yes we are available 7 days a week 7:00am to 7:00pm PST. We want to hear from you…so don’t be shy! Feel free to email us at info@shopjaya.com or call us at 626-209-6237.


How does Rosewater help your skin?

Rosewater helps keep your PH balance for your face. If you have excessive oily skin try using JAYA’s rosewater mist to control the excessive oil. Rosewater has anti-inflammatory properties that can help reduce irritated skin, assist with acne. Some people like to use it before and after applying makeup. Rosewater can be sprayed on your face right before bed giving your face a nice glow over time. For sensitive skin feel free to try Jaya’s sensitive foam face wash with infused rosewater for more potency.


Is it possible to track my order?

Yes. A tracking number will be emailed to you once the order has shipped. Please make sure to provide a correct email address.


Is JAYA for all skin types?

Yes, we offer products for oily, sensitive and combination skin.

 

Can men use JAYA products?

Absolutely! JAYA products are for all skin types.